Customer Dedication Award
Congratulations to Carl Molineux, General After-Sales Manager, Trafford Park on your Mercedes-Benz Vans Customer Dedication award.
In a change to the normal format, Mercedes-Benz Vans held an online event to recognise some of the heroes of the past year in the Dealer Network. eStar Truck and Van's Carl Molineux was recognised for his work keeping customers moving during this extremely challenging year.
Carl and his Trafford Park team were alerted to customer, Yodel, struggling with a number of vehicles off the road. The team pulled together to ensure vehicles were back on the road and delivering parcels at this busy time of the year.
Quick to point out, it was not just down to him, Carl stated the award was for the whole team who each played a very important role in ensuring the vehicles were processed quickly and efficiently through the workshop. Yodel also expressed thanks to the whole Mercedes-Benz Vans Dealer Network who are a vital part of their ability to deliver to their customers.
Russell Poole, After-Sales Director, commends Carl for his efforts to improve customer service delivery at the Manchester dealership. The feedback from both retail and fleet customers is a reflection of the improvements Carl and his team has been making.
Congratulations Carl and Team Trafford.